When a company is recognized by customers for their superior service standards it really hits home. Imagine how great we feel knowing that for the third-consecutive year, On Time Air Conditioning & Heating has received the coveted Angieslist.com ‘Super Service Award‘.
This past year, our team has continued to build on our fundamental philosophy of exceeding customer expectations. As recipients of the Angie’s List ‘Super Service Award’ for the 2014 business year, it’s clear that what we’re doing seems to be working to those that matter most – our customers.
What Is The Angie’s List Super Service Award?
The Angie’s List Super Service Award is very hard for a company to win – much less do it three years in a row. Less than 5 percent of businesses in the United States that are rated on Angie’s List qualify to meet for this award.
Angieslist.com has come a long ways since they entered the online market. Since those humble beginnings they’ve become the ‘go to’ source for dependable consumer reviews of HVAC, plumbing and contractor-based services – across North America. The coveted Angie’s List Super Service Award honors excellence among service providers that maintain superior service ratings and reviews on Angie’s List throughout an entire year – and we’re proud they selected us once again.
Since the day we opened our doors, our business has been customer-driven by staying true to three fundamental business philosophies that are critical in the HVAC industry:
- Show up on time – and always respectful of our customers property and their schedules
- Care for the customer – be patient and answer any questions and always stay true to the price we quote
- Do such a great job that our customers continue to use our services – and tell their friends
It’s this third standard that really sets us apart from the majority of our competition. The entire team at OnTimeAirAZ.com truly believes in the power of word of mouth advertising. The folks at Costco seem to have a trademark on that marketing program – but we’ve tried very hard to follow some of their standards for superior customer service. Sometimes it’s the little things, like saying please and thank you that really go a long way. Other times it’s the affordable repair or ‘free tip’ that our expert technicians offer to help our customers save money, time and reduce the stress common with HVAC problems.
Whatever the reason might be, the fact is that as a business owner, I am overwhelmed with the response our customers gave to their Angieslist.com reviews. It’s reassuring to know that our customers continue to be impressed with the quality air conditioning service in phoenix we provide, especially for the third year in a row.
On behalf of all of the team members at On Time Air, our family, our vendors, suppliers and everybody that contributes to the overall success of our business; we wish to thank you – our customers for taking the time to share your experiences on Angieslist.com. More than that – we thank you for continuing to depend on us for all of your HVAC service needs.
Thank you,
The Team at On Time Air Conditioning & Heating