Let’s face facts – nobody likes to call the AC repair guy; especially during the summer moths in Arizona. In fact, we’ll wager that a phone call to set up home air conditioner repair is most likely on par with a phone call to the dentist to arrange two-root canal operations. However, the experience of arranging home air conditioner repair doesn’t have to be a horrible experience.
In fact, when you remember to simply ask these three questions, you’ll realize that your next home air conditioner repair at your Glendale, AZ home or building can be a tolerable experience.
AC Repair Question #1: What is Included In Your Air Conditioner Repair Service?
The first question you should always ask any reliable AC repair company is what exactly they provide? The biggest complaint across the board from most home air conditioner repair customers is the lack of transparency from their dealings with the actual AC repair company. However, the biggest reason for the confusion about the services they receive is primarily due to the mistake of never asking the basic questions – or assuming that you’ll receive a service without getting the details.
This is why the best thing you can do to eliminate confusion is to simply ask your AC repair expert what services are included in their repairs of your home unit. Getting the details will eliminate frustration and allow you to truly select the best company to fix your home AC unit.
Question #2: What Do You Think May Have Caused The HVAC Problem?
The second question you should ask any home AC repair specialist in order to receive exceptional service is to find out what caused the actual problem in the first place. It’s said that we often learn by making mistakes – but the definition of insanity is doing the same thing and expecting different results. Well, when you’ve just spent a pretty penny to repair your home AC unit, it might be in your best interest to find out what went wrong – to ensure you don’t repeat the same mistake twice.
For example: one of the most common causes of mechanical failure for AC units is lack of routine maintenance. However, if you ask 100 home owners about their annual AC maintenance program, it is estimated that over 76% of them will reply – “I’m supposed to have annual routine maintenance on my AC unit?” So, find out what caused the problem and make sure you don’t repeat the same mistakes again.
Question #3: What Warranties Are Provided For Repairs?
The final question is often the hardest and most difficult one to ask any AC repair expert. However, it’s critical to make sure you pick a vendor who is the right person for the job. Ask them what warranties they offer on repairs. If they won’t answer you, or if they laugh at you and tell you that “you get what you pay for”; that most likely won’t be the right person for the job. But, if they tell you that they offer a warranty on the parts or service they have provided you, this should give you support your reasoning to hire them to do the job right – the first time.
In a nut shell, by simply asking these three common home air conditioner repair questions, you’ll be able to get detailed information that will provide confidence in your home repair being done right the first time.
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On Time Air Conditioning & Heating: Making Your World A More Comfortable Place
Kristi is the owner and co-founder of On Time Air Conditioning. As an award winning director for a large fortune 500 company she attributes her early success to having high customer satisfaction standards. Kristi’s core vales and standards are focused on keeping customers happy which is the backbone and mission at On Time Air, one of the Valley’s top air conditioning companies. Kristi loves taking care of her customers, so if there is anything that you need, please contact her at 623-209-8333.